• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-02-2017 09:46 AM

HP Recommended
Product: HP Pavillion TS 15 Notebook
Operating System: Microsoft Windows 7 (64-bit)

An error message displayed showing insufficient battery capacity, then when I try to boot up all I get is the HP logo displayed, cant get past this screen. Im able to press F10 to get into BIOS screen, and I have tried following the HP Support instructions, but I cant seem to change anything and the BIOS screen is different to the one shown in the support section on the HP website.

 

Can anyone help? I have attached below a screen print of the BIOS.

 

Thanks

 

IMG_1846.JPG

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-02-2017 12:12 PM - edited ‎01-02-2017 01:15 PM

HP Recommended

 

 

This enabled me to recover my Notebook... and fixed my problem....

 

1) Reboot and hold the ESC button 
2) Set-up options come out, then choose F11 
3) Options come out then choose refresh PC and keep documents and files. 

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎01-02-2017 10:41 AM

HP Recommended

Hola.

Welcome to the forum CardiffSteve.

HP Battery Alert Appears Before Windows Starts

Overview of Recovering or Reinstalling the Operating System

Computer Does Not Start

 

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
Was this reply helpful? Yes No

‎01-02-2017 12:12 PM - edited ‎01-02-2017 01:15 PM

HP Recommended

 

 

This enabled me to recover my Notebook... and fixed my problem....

 

1) Reboot and hold the ESC button 
2) Set-up options come out, then choose F11 
3) Options come out then choose refresh PC and keep documents and files. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.