HP Lptop LOT33UA#aga Recovery Media Incomplete

[gdon_2003]

I am trying to restore the Laptop from the CDROM backup disks created on the laptop.  I have failed repeatedly.  I found some support documents that said I may need to turn off secure boot mode and enable legacy boot.  I did that and got the same result.  I reset bios to defaults and tried again.  The same failure.  The Recovery manager formats the disk, copies files and completes that phase.  Then I get a screen that is loading software and the machine reboots several times and finally comes back to the HP Recovery Screen where it tells me the process failed..  Any suggestions on how to get the HP Recovery to complete.  I did try restoring from the recovery partitiion and that failed in the same way.  I feel that it may be some bios setting but not sure.  So I have tried to do a Factory Reset from the recovery partition and from the CDROM and both fail with a message in the background in a cmd window that the specified disk cannot be found, yet it was formatted, files written to it.  So I am confused what is going on.   I did save the log but do not know which files are needed, there are a lot of them.

[gdon_2003]

On Monday I ordered new recover media on the hp.com site.  I got all the way through the process with credit card, email and so on but I never got an email confirming the order.  How do I check if the order went through.  I checked my credit card and it has not been charges as of a few minutes ago.  How do I check for the order.

[Echo_Lake]

@gdon_2003

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

And, also If you haven't checked on the HP repair order status check website yet, Click here

If you have checked the website, I would suggest you contact HP and get it clarified.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.