• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-07-2018 05:46 PM - last edited on ‎12-07-2018 06:15 PM by Retired

HP Recommended

I do not know my windows sign on password and receive a fatal error of System Halted [serial number removed].  I believe I used a custom password to sign in to Windows.  I just can't recall it.  There has to be a work around, some in the world must know how to solve this.  Please help.

2 REPLIES 2

‎12-07-2018 06:22 PM - edited ‎12-07-2018 06:23 PM

HP Recommended

Hi:

 

Enter your notebook's serial number in the box at the link below, and the website will generate an unlock passcode for you.

 

https://bios-pw.org/

 

Restart the PC, and enter the unlock passcode you receive.

 

That will get you past that issue, but it won't help you with the Windows password, and unfortunately, neither can we.

Was this reply helpful? Yes No

‎12-10-2018 09:38 AM

HP Recommended

I am looking for a way to reset my WINDOWS password.  The password work around did not get me into the Bios.  I think the poor little thing is now to recycling. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.