HP Mini -- seems to have power, but won't turn on??

[Hamgmt]

Hi,

So I have the mini 210-1150nr.  Full disclosure, it was found after not being used for a long time, but had been Ok prior to this.

I plugged it in and let it charge for a day, and the white light was on when the power was plugged in.  When I tried to switch on the power button, nothing happened.  I thought it was certainly possible that the battery has gone bad after all this time, so tried to turn on with the battery removed as well.  As before, the white light over the power cord did light up, but also again, nothing happened when I hit the power switch.

Is there a suggestion for something I might not be thinking of? I am not adept with taking them apart or anything, so pretty much just making a last chance plea for some solution. 🙂 I already tried the hard reset suggestion I've seen in some posts, with no luck.  Honestly, I am unconcerned with any content on it, so even if a suggestion means wiping the content, not a problem, just want to hear the power come on haha.

Thanks in advance!

[WAWood · Accepted solution]

@Hamgmt 

To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself.

You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

If it is NOT possible to run diagnostics, or if that does not work, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do because we have no way of accessing your PC from here to run diagnostics or repair hardware.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it.

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If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then having HP do this is an inexpensive option for you. In that case, you should contact HP Customer Support to see about having it repaired or replaced under warranty.

To contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Here is the link: https://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number

Case number and phone number appear.
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If your PC is no longer under warranty, then it will cost you up front to have HP examine your PC. If you want to do that, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

Good Luck

[Hamgmt]

No, despite the power light, the device hasn't turned on at all, so definitely no way to run a diagnostic from WITHIN.  Had a feeling, jus I t thought I'd try here in case there was a physical fix/trick somewhere on the device that could make a difference.  Thanks anyway!

[Hamgmt]

Just a crazy aside, I went to the link you gave for finding a service/repair place near me, and it worked fine, but when I saw the following, it made me a LITTLE concerned how good the service might be....look at how they spelled New Mexico... How did that get past anyone?!?! Oy HP service repair locator choices