cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Via3
New member
1 0 0 0
Message 1 of 1
119
Flag Post

HP Notebook 15-af114AU keeps freezing, hanging, restarting, recovering

‎09-23-2021 09:54 AM

HP Recommended
Product: HP Notebook 15-af114AU
Operating System: Microsoft Windows 10 (64-bit)

HP Notebook 15-af114AU  keeps on freezing, hanging, restarting, recovering. Every time it stops responding either it restarts on its own and shows recover computer screen or sometimes automatically boots the windows.  Or sometimes when it hangs I have to manually shutdown it using key by long press and then starts again.

I purchased this machine in 2015 and this problem exists from 2016. Case Number: 4776330458 was also logged with HP support then for some time laptop worked fine and now again from 1 year this issue exits.

 

I hardly use any heavy application on this laptop. I use only MS word or minor MS excel work. Majorly use chrome browser for some work. I don't even use any video or audio playing software.

 

Windows pro is installed on it and system has 4 GB RAM. I have tried reinstalling windows and all drivers and other softwares many times but this machine continues to freeze or hang not less than 3-4 times per day.

 

Please suggest what to do.

Category:
Reply
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation