HP Notebook - 15-db1069au unable to find touchpad driver for Win11

[mohitsaxena79]

Hi Team

my window has automatically upgraded to window 11

now my touchpad driver is not updating, and same is not available on HP software center, its available for win10 that is not working.

please help

[zoey7886]

@mohitsaxena79, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding a compatibility issue with your HP Notebook! 

We're thrilled to have the opportunity to assist you and provide a solution.  

The HP Notebook - 15-db1069au is not officially compatible with Windows 11, which is why the touchpad driver is unavailable. To resolve this issue, you will need to roll back to Windows 10.

Steps to Roll Back to Windows 10:

1. Open Settings: Press Windows + I to open the Settings menu.
2. Go to Recovery: Navigate to System > Recovery (or Update & Security > Recovery in older builds).
3. Find 'Go Back' Option: Under "Recovery options," look for Go back to the previous version of Windows 10 and click Go back (this option will be available only if you upgraded within the last 10 days).
4. Follow the On-Screen Instructions: Choose a reason for rolling back, click Next, and then select Go back to Windows 10.
5. Wait for the Process to Complete: Your system will restart and begin rolling back to Windows 10.

If the rollback option is unavailable, you may need to perform a clean installation of Windows 10 using a bootable USB.

Hope this helps!  

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Akhi_H]

Hope you're having an amazing day! We wanted to follow up on the technical issue we tackled earlier. Are you all set and issue-free? 

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way! 

We'll be archiving this case, but feel free to respond to this thread anytime to continue the conversation. 

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

Take care, and have an incredible day ahead! 

Regards, 

Akhi_H