• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-09-2022 01:54 PM

HP Recommended
Product: HP Notebook 15-dy1079ms
Operating System: Microsoft Windows 11

Trying to help a coworker that probably installed the incorrect BIOS version. The latest Bios version  (as of Feb 09 2022) is

"F.21 Rev.A  "  on HP product support page.

Somehow they manage to install f.22.  The issue they have now is the computer is in infinite bios update loop. After finishing updating it reenters automatically  to HP BIOS UPDATE screen over and over.

Using a different computer I tried to download the F.21 Rev.A  bios software  (sp132835.exe) to create a  usb image BUT NO SUCCESS .  The program extracts another exe file (864B.exe) but that program doesn't do anything.  No feedback or error.

 

How can we resolve this? The laptop keyboard is not working either. Using a USB keyboard to navigate

 

 

whatsoever. 111.jpg1112.jpg1223.jpg

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.