-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- HP Notebook 15-dy1079ms

Create an account on the HP Community to personalize your profile and ask a question
02-09-2022 01:54 PM
Trying to help a coworker that probably installed the incorrect BIOS version. The latest Bios version (as of Feb 09 2022) is
"F.21 Rev.A " on HP product support page.
Somehow they manage to install f.22. The issue they have now is the computer is in infinite bios update loop. After finishing updating it reenters automatically to HP BIOS UPDATE screen over and over.
Using a different computer I tried to download the F.21 Rev.A bios software (sp132835.exe) to create a usb image BUT NO SUCCESS . The program extracts another exe file (864B.exe) but that program doesn't do anything. No feedback or error.
How can we resolve this? The laptop keyboard is not working either. Using a USB keyboard to navigate
whatsoever.