• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-24-2022 10:44 PM

HP Recommended
Product: HP Notebook - 17-x108ca
Operating System: Microsoft Windows 10 (64-bit)

My dad's HP Notebook - 17 -x108ca has become very slow. It takes a good 5mins (it used to be 15mins but I reset and updated the BIOS) on the startup to load windows and the explorer. Initially task manager states there is 100% CPU utilization which then drops to around 1% after the 5mins but then transfers over to 100% disk utilization when everything is minimal while there is nothing but Windows applications running. I have factory reset the laptop, updated the BIOS, updated Windows, used SFC scan and CHK DSK, bought a new battery and used HP's very own diagnostic tools/software. All have not changed the issue. The computer is only four years old and should not be this slow, please help if you can.

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.