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HP Recommended
Hp Notebook Model: 15-da0012dx
Microsoft Windows 10 (64-bit)

Hello Friends,

I recently upgraded my system hard disk (Type:SSD) from 128GB to 1TB. I took the image of the system using Symantec System Recovery(SSR). After the hard disk upgrade, i tried restoring the image back onto the new hard disk with the bootable SSR restore CD, but the system does not sense or see this CD and prompt for further actions. Any reason why this happens or should i have taken the image using HP Recovery Manager Utility? If the HP recovery Manager Utility is required i could downgrade the hard disk again and redo the image backup again and upgrade afterwards. 

I really need to have my OS, programs, installed software, files and other documents back without going through the stress of re-installing the OS, Activating the OS, Installing other applications software and licensing them again etc

 

Thanks for your support.  

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

I think in your situation, you are going to have to make the plain W10 installation media using the media creation tool and then install the drivers and software from your PC's support page.

View solution in original post

7 REPLIES 7
HP Recommended

Hi:

 

In order to boot from a DVD, you have to go into the BIOS, enable legacy mode and disable secure boot.

 

See this link for the general procedure to do this...

 

https://www.support.hp.com/us-en/document/c03736054/

 

Once you make those changes, with the CD/DVD in the drive, turn on or restart the PC.

 

Tap the ESC key at the beginning of the HP welcome screen to get the menu of options.

 

Select the F9 boot options menu and from that select the legacy or internal DCD drive and press the enter key.

 

Your other option is to use the cloud recovery client to reinstall W10...

 

https://support.hp.com/us-en/document/c06162205

 

Or you can clean install W10 by using the media creation tool.

 

https://www.microsoft.com/en-us/software-download/windows10

 

The tool will let you make a bootable W10 USB flash drive installer. You will need an 8 GB flash drive for this.

 

After W10 installs, you can install the drivers and available software from your notebook's support page...

 

https://support.hp.com/us-en/drivers/selfservice/hp-15-da0000-laptop-pc/20395828

HP Recommended

Hello Paul_Tikkanen,

Thanks for your feedback. I will carry out your advise over this coming weekend and will get back to you with the outcome.

Thanks once again.

 

HP Recommended

You're very welcome.

HP Recommended

Hi Paul_Tikkanen,

 

I have tried your suggestion and it worked. I was able to boot from the SSR restore CD, followed all the prompt to restore the image backup. However, the image restore kept failing with an error message: "Invalid Target Drive".

I then re-installed the old SSD hard drive, turned it on, disabled "Secured Boot" and enabled "Legacy Boot" option and took a image backup again. Installed the new SSD hard drive, turned it on and disabled the Secure Boot and enabled Legacy Boot option. Yet, it still failed with the same error message.

 

Would it rather be OK to do same with HP Recovery Manager or would you suggest any alternative?

 

Thanks for your help!

HP Recommended

Hi:

 

I think in your situation, you are going to have to make the plain W10 installation media using the media creation tool and then install the drivers and software from your PC's support page.

HP Recommended

Hi Paul_Tikkanen,

 

I will do the Windows Installation.

 

Thank you very much.

HP Recommended

You're very welcome.

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