HP Notebook System BIOS Update (Intel Processors) failed to update

[amcgee0629]

Really frustrated for whatever reason I can't do the update HP Notebook System BIOS Update (Intel Processors) it keeps saying failed someone help me! Super frustrated can't even talk to someone at hp support ridicules. 

[Nal_NR]

Hi @amcgee0629,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Have you made any changes to your PC software (OS) or hardware?

If your HP Notebook - 15-Dw0083wm is unable to complete the BIOS update for Intel processors, there are several steps you can take to troubleshoot and resolve this issue:

Preliminary Steps

Ensure AC Power Connection:

• Make sure your laptop is connected to the AC power adapter. BIOS updates require a stable power source and will not proceed if the laptop is running on battery power.

Disable Antivirus Software:

• Sometimes, antivirus software can interfere with BIOS updates. Temporarily disable your antivirus software before starting the update.

Steps to Resolve BIOS Update Issues

Download the BIOS Update Manually:

• Go to the HP Support Website and enter your laptop model (15-Dw0083wm) to find the latest BIOS update for your system.
• Download the BIOS update executable file directly from the website.

Create a BIOS Recovery USB Drive:

• Insert a USB flash drive into your computer.
• Open the downloaded BIOS update file and follow the on-screen instructions to create a BIOS recovery USB drive.

Update BIOS from USB:

• Shut down your laptop.
• Insert the USB drive containing the BIOS update.
• Power on your laptop and immediately press the Esc key repeatedly until the Startup Menu appears.
• Press F2 to select System Diagnostics.
• From the System Diagnostics menu, select Firmware Management or BIOS Management.
• Choose BIOS Update and follow the instructions to update the BIOS using the USB drive.

Using HP Support Assistant

Open HP Support Assistant:

• Search for and open HP Support Assistant from the Start menu.

Check for Updates:

• In HP Support Assistant, click on Check for updates and messages.
• Install any updates found, including the BIOS update.

Kindly find the next set of steps in the next post. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @amcgee0629,

Kindly find the next set of steps below. 

Using HP System Information

Get the Current BIOS Version:

• Press Win + R to open the Run dialog.
• Type msinfo32 and press Enter to open System Information.
• Note down the current BIOS version and date.

Compare with Available Updates:

• Compare the current BIOS version with the one available on the HP support website to ensure you are downloading the correct update.

Troubleshooting Common Errors

Error: BIOS Update Failed:

• Ensure the downloaded BIOS file is not corrupted. Try re-downloading the update.
• Make sure no other updates or installations are running simultaneously.

Error: BIOS Update Requires AC Power:

• Confirm that the AC adapter is securely connected and that the battery is sufficiently charged.

Advanced Troubleshooting

Reset BIOS Settings to Default:

• Restart your laptop and press Esc to enter the Startup Menu.
• Press F10 to enter the BIOS setup utility.
• Use the arrow keys to navigate to the Exit menu, then select Load Setup Defaults.
• Save and exit the BIOS setup utility.

Clear CMOS:

• Power off the laptop and unplug it from the power source.
• Remove the battery if possible.
• Press and hold the power button for about 15 seconds to discharge any remaining power.
• Reconnect the battery and power adapter, then try updating the BIOS again.

If you have tried all the above steps and still cannot update the BIOS, there might be a deeper issue with your system. Contact HP Phone Support for further assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.