-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- HP Notebook System Restore Does Not Work

Create an account on the HP Community to personalize your profile and ask a question
09-05-2021 03:04 PM - edited 09-05-2021 03:09 PM
My HP 15-f387wm Notebook starts on the blue screen (attached pic) telling me to choose my keyboard layout. I click US and then, another blue screen comes up saying, “Choose and Option”. The options are, Troubleshoot or Turn off your PC. This is a different screen than what I’ve seen in any repair tutorials. Once I click Troubleshoot, there are multiple options that come up. Ive spent hours trying to remedy the issue via every single option. Other than, when I try to restore files, I have no USB, so I’m unable to complete that one. Is there ANYTHING I can do to restore my system and not lose any files/programs?!
09-06-2021 09:23 AM
Sorry, but NO. This means that Windows has become so corrupted that it needs to be completely restored.
This issue is often due to a failing drive.
So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.
If your PC is new enough to support UEFI, you can use these steps to test the HDD (Hard Disk Drive): http://support.hp.com/us-en/document/c00439024
If not, to check the HDD you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.
If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.
Please note that if your model has an SSD instead of an HDD, these diagnostics might not work properly.
I am a volunteer and I do not work for, nor represent, HP