HP Notebook-15-dw0046nr, I’m trying to factory reset. I want to remove all files. It starts the resetting process and at 3% (about 15 mins. into the reset) it stops and returns back to the blue troubleshooting page. It will not complete the reset. I have no idea what to do next to reset. I want to sell it and I’ve forgotten the password so I press F11 to get into it. I’ve had to do this before and I’ve never had an issue like this to factory reset. Any help is appreciated.
If there are no system checks/no quick tests, perform HDD (hard disk drive) and RAM check (memory check).
Let me know the test results.
If the tests PASS, then you may try to create your own recovery media using Microsoft method. You will need a USB pendrive and another computer. Check the attached PDF file below to learn how to do it. Use this newly created USB drive to re-install Windows.
Let me know how it goes. Looking forward to your feedback
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