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HP OMEN 15

HP Recommended
OMEN by HP Laptop 15-dh0xxx
Microsoft Windows 10 (64-bit)

I just bought this laptop (HP OMEN 15) and started to download games. It started overheating and as I checked the system vitals in OMEN command center, the temp for GPU and CPU were more than 80-90 degrees celsius. Similarly when I played the games.

The game was Dota 2 and was in low settings. Is it normal for it to be that high? Can anyone help me in this issue?

Thank you in advance

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HP Support Agent
HP Support Agent
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@Irsyad Welcome to HP Community!

 

I understand that you are facing the overheating issue.

 

Do not worry. I will try to fix the issue.

 

I have a few steps to resolve this issue:  

Symptoms of heat issues and causes of excessive heat  

The following list describes some of the issues caused by overheating in the notebook:  

  • Games stop responding during play.  

  • Windows stops responding during use.  

  • Fans inside the notebook become louder because they are spinning faster as the laptop gets hot, to remove the heat.  

  • When starting the laptop, it sometimes stops at a black screen and does not open into Windows. Windows usually stop responding when it does open.  

The following list describes some causes of excessive heat:  

  • Dust inside the laptop.  

  • A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.  

  • Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.  

  • High ambient room temperature.  

Step 1: Removing dust and lint by cleaning vents  

Step 2: Ensuring proper space for ventilation  

Step 3: Updating the BIOS  

Step 4: Using HP CoolSense technology  

Step 5: Placing the notebook in a cooler room  

Step 6: Testing for hardware failure  

If the hardware has failed, capture the failure ID and revert for further assistance.  

 
If the Fan is Noisy and Spins Constantly, PC is Warmer than Normal: Click here for more details. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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