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‎10-04-2022 02:33 PM

HP Recommended
Product: HP OMEN Notebook - 15-5010nr (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

Hello, my laptop was originally in Windows 8.1 and after a fresh install of Windows 10, it lost it’s OMEN functionality. I’m hoping to restore the functionality so that I can use the OMEN Gaming Hub. I would really appreciate it if I was provided with any files to restore the functionality to my system. Thanks.

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2 REPLIES 2

‎10-04-2022 02:49 PM - edited ‎10-04-2022 02:49 PM

HP Recommended

Hello @ChosenUsername 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install BIOS Update 

HP Notebook System BIOS Update

F.48 Rev.A13.0 MBDec 6, 2019Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

OMEN Gaming Hub from Microsoft Windows-Apps

 

(6) Reboot Windows

(7) Test your notebook

(8) Please report your results

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‎10-06-2022 08:58 PM

HP Recommended

Please go to folder  “C:\System.sav\”, then delete "PlatformDataStore.json" and restart PC.

SYLee1071_0-1665111495320.png

 

1 person found this reply helpful
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