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HP Recommended
HP Omen 15
Microsoft Windows 10 (64-bit)

Hello.

I bought an  HP Omen 15 with GX 1050 1year and 11months ago and now I get black screen without sound when trying to start. The only other lifesign I get is that the startbutton flashes every 5th second. 

I have tried to:
* Restart my computer several time (with full and empty battery).

* Connect external display via hdmi-cable.

* Cry like a newborn.

 

Anyone has any clue to what is wrong and what can be done?

Best regards,

Uncle_kreeg

1 REPLY 1
HP Recommended

@Uncle_kreeg Welcome to HP Forums Community!

Perform the below steps:

If the computer does not start, the LED lights do not glow, and the display is black,

you can perform one or more of the following actions to resolve the no power issue:

 

(Click on the blue letters to get more details about each step)

  1. Examine the adapter and power cord for physical damage
  2. Test the power from the AC wall outlet to the notebook connector
  3. Start the computer using the battery only
  4. Check that the lid switch moves freely
  5. When you have completed the troubleshooting steps, there should be power available to the computer. When you press the power button, the LEDs should glow, and you should hear the sounds of the fan and the hard drive spinning.

P.S: Welcome to HP Forums! 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee


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