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OMEN by HP - 15-dc0051nr

I tired to find any applicable BIOS update from the HP Software and Driver Downloads  page but after selecting my product the only operating system option is Windows 10, and end up into the "your operating system may not be supported" area. I had updated to Windows 11 when it was offered to me, but did not realise this would consider my machine "unsupported"? Is there a way to find any BIOS update for this product? Is it known wether or not using the BIOS update that would come from the Windows 10 option would work? Below is the issue I was working on when I stumbled upon the lack of BIOS update support.

 

I'm expirencing some issues with my GPU maxing out the dedicated memory but not using any of the shared memory while gaming, and then expierencing a crash to desktop situation. RAM usuage is around 50% during game play, and could spare memory for graphics if needed to prevent issues/crashing. The crash is sometimes followed by a warning about GPU memory maxed out, but sometimes I get no warning or error, the game will just freeze up and close. Using dev mode in game, I'm able to view frame rates and see what my limiting factor/component is. I'm always limited by GPU, but don't believe I am reaching beyond the capabilites of my hardware. Part of my search for a solution after reinstalling GPU drivers has brought me to try to update BIOS. The game I'm using here that causes me the most issues is the digital version of Microsoft Flight Simulator via Steam.

2 REPLIES 2
HP Recommended

I just wanted to add in case it was relevant, I upgraded to Windows 11 using Windows Update. I did not search out somewhere for a new OS or an upgrade, it was offered to my though my regular updates, and I didn't expect any issue in support of this nature.

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Hi @KnoxZ,

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

 

We need to provide the solution to this issue in a private message as this information cannot be shared on a public post.

 

I have sent you a private message with this information. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

 

Keep me posted and have a great day ahead! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping

Rainbow23 - HP Support.
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