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rockwilder20
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Message 1 of 2
443
Flag Post

HP Omen 15 mouse freeze on Windows 10/11

HP Recommended
Omen 15-en1003nq
Microsoft Windows 11

Hello!

I just bought a new HP Omen 15-en1003nq and I initially installed Windows 10 after that I installed Windows 11 and I also installed the latest driver updates from AMD (21.11.3) and Nvidia (496.76). I noticed that my mouse cursor freezes randomly and it lasts for one second maximum. Now I'm running Windows 11 and I noticed that after the login if I click on Wi-Fi button from right bottom side, the mouse cursor freezes for one second. This behavior happens also with the touchpad and also with external mouse. I recently installed some older Nvidia drivers, but without any success. Do you have any idea how can I solve this?

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@rockwilder20

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,

I understand that your HP notebook is not working correctly. This seems like driver related issue, let's try these steps to resolve the issue: 
 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (Refer to the removable and sealed battery)
BIOS default:(do not skip any troubleshooting steps even if you feel steps are repeating)

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and    Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. 

If the issue persists, follow next steps. Perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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