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- HP Omen 15 mouse freeze on Windows 10/11
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11-23-2021 07:50 PM - edited 11-23-2021 07:52 PM
Hello!
I just bought a new HP Omen 15-en1003nq and I initially installed Windows 10 after that I installed Windows 11 and I also installed the latest driver updates from AMD (21.11.3) and Nvidia (496.76). I noticed that my mouse cursor freezes randomly and it lasts for one second maximum. Now I'm running Windows 11 and I noticed that after the login if I click on Wi-Fi button from right bottom side, the mouse cursor freezes for one second. This behavior happens also with the touchpad and also with external mouse. I recently installed some older Nvidia drivers, but without any success. Do you have any idea how can I solve this?
11-27-2021 08:50 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help,
I understand that your HP notebook is not working correctly. This seems like driver related issue, let's try these steps to resolve the issue:
Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (Refer to the removable and sealed battery)
BIOS default:(do not skip any troubleshooting steps even if you feel steps are repeating)
- Turn off the computer and wait five seconds.
- Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
- On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
- Press F10 to Save and Exit.
- Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
- Follow the prompts to restart your computer.
If the issue persists, follow next steps. Perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating)
To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates.
Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.
- To open HP Support Assistant, double-click the HP Support Assistant icon .
- Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
- Click Check for updates and messages to scan for new updates.
- Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
- Click the update name for a description, version number, and file size.
- Select the box next to any updates you want to install, and then click Download and install.
And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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