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- HP Omen 15 randomly freezing and Caps Lock blinks 5 long 3 s...

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08-31-2019 08:07 AM - edited 08-31-2019 08:08 AM
After playing one demanding game I started to have issue with laptop freezing on certain amount of time(from 5 s to 2m). At the first I tried force restart of my laptop but it was not that helpful because freezing occur frequently even in idle. After I noticed that Caps Lock strangely flashing since its never meant to do that. It gives signal of 5 long and 3 short flashing cycling with no end when laptop turned on. Caps Lock starts blinking in 5-10 minutes after booting even on idle. I read other threads with people who had similar issue but they had it when laptop won't turn on but mine is working.
What can I do to get rid of constant freezing? Is reinstalling Windows will change anything?
Laptop:
HP Omen 15-ce081nd
Intel i7-7700HQ
NVIDIA GTX 1050
09-02-2019 06:50 PM
@rustamnapoleon Welcome to HP Community!
I've reviewed your post and here's what you need to do:
- Check with an alternate power cord/adapter or another wall outlet, remove any surge protectors and connect directly to the wall outlet and check if that works.
- Does the issue persists with the battery alone or even when the device is connected to the wall outlet? please verify.
- Have you had any thunderstorms lately, before this issue occurred?
- If yes, this could be a hardware malfunction that requires a repair.
- If no, try the below steps:
- The best way to resolve the issue is by using the HP Guided Troubleshooter: CLICK HERE FOR STEP BY STEP GUIDE.
- (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).
- Click here for further assistance on issue with computer restarting/shutting down on its own.
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.