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‎07-13-2024 02:11 PM - edited ‎07-13-2024 02:26 PM

HP Recommended
Product: OMEN by HP 16.1 inch Gaming Laptop PC 16-wf0000 (755G1AV)

Hi,

 

After updating my computer's firmware to 15.21.0.0 / System-BIOS F.21, my computer begins to easily overheat when playing games and after playing for about 15 mins the computer suddenly turn the screen black and my keyboard and mousepad doesn't work. After cooling off for about 10 min or more it will come back by itself like nothing happened. And after using it for a while more the same problem happened.

 

Few things i noticed during this is that:

  • The fans stay on, so the laptop is turned on despite the display and keyboard off,
  • Apart from randomly turning the display and keyboard off by itself, one other way I noticed to trigger this issue is to close the lid off, as the 45° ish angle approaches while closing the lid, the same problem occurs.

The various ways I've tried to fix this issue are:

  • Updating the drivers through windows update
  • Updating drivers through the Intel and Hp support pages
  • Updating the bios
  • Running power and display troubleshooters
  • Changing the power plan settings

I hope that a new firmware update is coming soon  so I can play games again

 

Best regards,

Mihusu

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