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‎09-20-2022 12:57 PM

HP Recommended
Operating System: Microsoft Windows 11

My new HP Omen 45L seems to have trouble sleeping properly. It almost never fully goes to sleep or wakes correctly. It also seems to crash while attempting to sleep frequently giving me a Kernal 41 critical error in my event viewer. All drivers are up to date and I've run all tests through the HP Assistant and I get no issues to report. This seems to be only while trying to sleep. Any Ideas?

Category:
1 person had the same question
1 REPLY 1

‎09-20-2022 07:44 PM

HP Recommended

Hello @MattSSRS 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration before we focus on the "sleep" problem ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Please report your results

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