HP Omen laptop does not recognize any other drives after original Optane drive failed

[areman63]

So, one day I came home to my OMEN and it wouldn't allow me to click anything then proceeded to shut off. I tried to restart a few times, then the 3F0 Boot device not found error showed up. I went into HP Diagnostics where it showed my Crucial P3 with 931GB while the original Optane SSD only showed up at 32GB. I tried to check both Extensive and Quick checks, which the Crucial working properly and the original one failing both the Quick and Extensive check because it didn't pass Long and Short DST. 

I then tried to boot the device through a USB drive, tried to check my drives using DiskPart, but it only recognized my USB drive. After that, I checked the BIOS and saw Incomplete Optane Volume on the original SSD, which did not say the full amount of storage but only said 32GB. I disabled Secure Boot, and reset all BIOS but it still didn't work. I tried to boot from Windows Installer and just install a fresh new copy of Windows, but no drive shows up. I just ended up removing the Optane SSD out and do a full format on my Crucial SSD, and when I put it back in my OMEN, it still wouldn't show up and if I try loading drivers on it, the drivers couldn't make it appear either way.

I also tried to install Windows on my Crucial Drive on a different system and it instantly recognized it and I installed a fresh copy but when I moved it back to the OMEN, still didn't boot off it. I am probably convinced that the failed Optane ssd caused a config issue that would not detect anything in the SSDs. I had also reset the Optane SSD to Non-RAID as well but it still wouldn't boot. I don't know how to completely disable Intel Optane in HP OMEN's BIOS yet either. My Crucial SSD is NTFS and GPT Formatted, and BIOS is UEFI Boot. I hope someone could find a fix so I can actually use it because I already lost some files that I needed.

[Paul_Tikkanen · Accepted solution]

You need to load the Intel disk storage controller drivers so Windows can find the drive on PC's with Intel 11th gen and newer core processors.

I have zipped up and attached the Intel storage controller drivers below, that are needed for Windows to find the drive on PCs with Intel 11th gen and newer core processors.

The attached file is good for both W10 & W11.

Copy all of the files in both folders in the attached file to a USB flash drive.

Have the flash drive and your Windows installation media plugged into USB ports.

Boot from the W11 installation flash drive.

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

If you check the box, it will only include the compatible driver.

Click Next, and W11 should install.

[areman63]

It actually found my drives! Thank you! The SSD died though, only the Optane module is alive

[Paul_Tikkanen]

You're very welcome.

You'll need to replace the drive.

Instead of getting one of those Intel SSDs with Optane memory, buy a regular NVMe SSD.

I recommend this one which has a 5-year warranty and has better read/write specs than the Intel drive has:

Amazon.com: SAMSUNG 980 SSD 1TB PCle 3.0x4, NVMe M.2 2280, Internal Solid State Drive, Storage for P...

Below is the link to the service manual:

Maintenance and Service Guide

BTW, the notebook also has support for two M.2 NVMe SSD's.

If there is a setting in the BIOS to disable the Intel Optane memory, you have to disable it before installing a standard NVMe SSD.