HP Omen sign off issue

[Jaynab]

I have my HP Omen, which I bought recently. Past 3 weeks, if I shut down my laptop or just close my, it goes off. While opening the laptop, it shows a message that I need to sign off other wise my all created file will be destroyed. I forced to sign in with  temporary account. Here I attached the screen shot. I would be happy to get some help from you guys.

[praveen196]

@Jaynab Welcome to HP Community!

I understand that you are facing a sign off issue.

Try updating the computer, this will install the latest updates -

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 Install updates using HP Support Assistant

1. In the search box, type, and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Try creating a new user account on your computer.

Go to http://hp.care/2dWJKgW  and follow the steps to create a new user account.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!