HP PAVILION AU 102TX BSOD dxgkrnl and nvlddmkm fatal error

[KoreanJett]

Hello there,

i keep getting this error and BSOD dxgkrnl and nvlddmkm ,feel helpless.

Things i tried :

Reinstall windows 10

Change from Secure boot to Legacy boot

Reinstall Latest driver from SDIO Software.

Reinstall old driver from hp website.

My laptop Details :

S/N : [Personal Information Removed]

Model : 15-au102tx

[Paul_Tikkanen]

Hi:

The problem seems to be related to the Nvidia graphics adapter.

See if your notebook is supported by the HP cloud recovery tool which you can use on another PC running W7 64 bit or newer and a 32 GB USB flash drive to create a bootable recovery drive that will reinstall W10, the drivers and the software that originally came with your PC

Here is an info link for how to use that utility...

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

Since your notebook has the Intel/Nvidia switchable graphics, you can only use the existing Intel and nVidia graphics drivers found on the support page. 

Do not update them by installing drivers from the Intel or nVidia websites.

HP Pavilion - 15-au102tx Software and Driver Downloads | HP® Customer Support

[KoreanJett]

Hello there,

thanks for the quick reply, i will try and keep you posted. Really appreaciate your help.

[Paul_Tikkanen]

You're very welcome. 

[KoreanJett]

Hi there once again,

Restored using the cloud recovery, no luck still same issue, tried the driver from hp, still i get the same error. I feel like something have to do with pci express. Any idea ?

Thanks,

jett

[Paul_Tikkanen]

Hi, Jett:

Sorry that you are still getting the same error even with what amounts to a factory reset of your notebook with the cloud recovery media.

The only other suggestion I can offer would be to install a newer Intel chipset driver that what is probably installed now.

That should update the driver for the PCI Express Root port as well as other motherboard devices.

Intel Chipset Installation Utility

10.1.18243.8188

https://ftp.hp.com/pub/softpaq/sp101001-101500/sp101171.exe 

Restart the PC after installing the driver.