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‎10-24-2019 11:50 AM

HP Recommended
Product: 15-da0330TU

FAILURE ID: UAG3ML-97D9R9-XD7W3G-619103

PRODUCT ID : 5CP46PA#ACJ

Tags (1)
1 REPLY 1

‎10-24-2019 12:04 PM

HP Recommended

Hi:

 

The error code reported, Hard Disk 1 Full Test Failure, means the hard drive needs to be replaced and the operating system reinstalled.

 

Below is the link to the service manual where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c06147959

 

You may want to consider purchasing a better performing, normally more reliable 2.5" solid state drive (SSD).

 

After you replace the hard drive, you can reinstall W10 by using the HP cloud recovery client tool.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

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