• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP 470 G8 Notebook PC (3S9X7AV)
Microsoft Windows 11

After installing the "HP PC Hardware Diagnostics for Windows Version2.0.0.0"

(https://ftp.hp.com/pub/softpaq/sp144001-144500/sp144027.exe) i've got always the following error message: "The Windows Event Log Service must be running".

 

The Event Log service is still running and OK.

2 REPLIES 2
HP Recommended

Try updating version 2.1.0.0 (released yesterday)

 

https://apps.microsoft.com/store/detail/hp-pc-hardware-diagnostics-windows/9P4PNDG7L782

old Verison 2.0.0.0 was not working.

 

This worked for me.

HP Recommended

Sorry, but your link directs me to an old version from 2017.

And the website user feedback says: "Do not work under Windows 11" and the same error: "The Windows Event Log Service must be run"

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.