SoniaM Tutor
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HP Pavilion 15 Notebook

HP Pavilion 15
Microsoft Windows 10 (64-bit)



Of course my laptop has drama's when it's just out of warranty. Last night I was doing a word doc - and it just froze so I turned it off and when it loaded - it had a BLUE SCREEN and said:



Your PC/Device needs to be repairded - I dont know why/what/how - BUT I was lucky that I did request the disc for System Recovery.

I did the 4 disc - was all working - did all the updates ect.


Today {Saturday 15th October 2016)

Working on a word doc - next mintue the screen started going Grey with some lines ect

Iv turned it off - took at battery out- turn back on - it Power's up BUT the screen is still copmplety Grey- Now has virticle lines.


Iv tried tapping the f10- screen same- and it BEEPS at me !!

f2- screen is the same


I have Videos and Pictures



Please Help- I cant afford a new laptop

HP Pavilion 15

Product No: P3C83PA

Edition: Windows 10 Home

System: 64-bit


Kind Regards
Sonia McMahon
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HP Pavilion 15 Notebook



I wish I had good news for you -- but I don't ...


Sounds like your screen has gone out, at least, while it is running Windows.


About all you can do is this point is try to run some built-in diagnostics -- and since the PC does not run Windows for those, I'm hoping the display will work.


Turn off your laptop, reboot and keep pressing F2 until you get a menu on screen or it starts beeping.


When the menu comes up, choose the option to run diagnostics -- and report back what happens after that.

Good Luck

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