HP Pavilion 15-cs2013ca very slow on battery

[Tylerand]

Hello, recently I purchased a HP Pavilion 15-cs2013ca. This unit has an i7-8565U, 12gb memory, 500gb SSD and Nvidia MX250. The unit is very fast when plugged in, to be expected, however as soon as it's unplugged it slows to a crawl. It's bad enough that some applications just refuse to open when it's running on battery. I have tried the usual, changing battery plan settings and such with no luck. i tried the default high performance plan as well as creating a custom plan with no difference. The bios has pretty much no options at all. I tried switching the default graphics to the Nvidia one, which also didn't help.

Is this a known issue with the laptop? Is there a firmware update or something that fixes this? The laptop is unbearable to use even for internet browsing when it's not plugged in. I'm sure it's some sort of trickery that's programmed in to get the advertised long battery life, but I'd like to have a usable laptop while it's running on the battery.

[Dragon-Fur]

@Tylerand 

I would guess that you know your computer and how you like to use it, that is, your favorite software, various "ready" options, tools to accomplish tasks (from FaceBook to checking your stocks).

The following suggestions are just that, suggestions on places to look to help you find a possible solution.

Left to itself, Windows will run the Tiles in your Start Screen in "Live" mode.

Great if your Internet connection is perfect and you are connected to AC power.

Not great if your Internet is slow and / or you are running on battery.

Start Screen (Windows key) > Right-Click on a Tile (icon)

If the Tile is "Live", switch it OFF

Check the programs in Startup.

Everything is likely OK; if there is something in the list that you do not need started (until you use it), remove that software from the list

Right-Click on Taskbar > Task Manager > Startup

The following Microsoft document may provide something useful:

Microsoft - Battery saving tips

and, from HP:

HP Notebook PCs - Improving Battery Performance (Windows)

For those reading - this document from Category "How to" > Power explains the various Power Options (Performance settings):

Managing Power Options (Windows 10)

Still need help?  Want more information?  Search for solutions...

Reference and Resources – Places to find (more) help and learn about your Device

Device Homepage

NOTE:  Content depends on device type

Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals, Product Information, more

HP Pavilion 15-cs2013ca

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If nothing suits, if all else fails, you can certainly contact HP Technical Support.

Open a case, explain the problem, provide a short list of "tried this", ask for help, and submit the case to see contact options (phone / chat as available in your region).

HP Technical Support - HP Contact Information

Reminders

• Use the serial number of the device to submit the case (do not post that information on the Community).

• Chat is not available in every region. In those areas where Chat is an option, Chat service hours are likely restricted.  In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)

• HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

• HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

• If the HP Contact (phone) number is not immediately provided:  Contact information is displayed on your screen after you submit your case online.  

• HP websites are the only ones allowed to use the HP copyright circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.

“Everywhere” Contact Information - HP Technical Support

HP World-Wide Support

 Select your region and follow the prompts

Option:  Contact HP Technical Support - Regions

USA / Canada

Submit information / case online: Contact HP Support – Assistance Portal

1. Sign in or continue as a guest

UK

1. For faster support, submit information / case online HP Customer Support UK
2. Contact Phone: Contact HP UK – Phone Assist

Option - HP Support is on Facebook!

HP on Facebook

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