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- HP Pavilion 15-ec1467ng random freeze

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07-27-2023 12:36 PM - edited 07-27-2023 01:11 PM
Hello people,
lately I regret buying this model when it was really new on the market - I did, cause I am a fan of Ryzen CPUs - because of all the child-diseases the notebook brings along.
Now the laptop randomly freezes with a black screen (no bluescreen or error message). The second monitor is still showing a picture (after reconnecting too), however, I can not move my mouse there. I then have to hold the power button until the notebook shuts down completely because I can't do anything else. As a consequence, of course the following error occurs:
I guess, this is some kind of graphics/display problem, as the second monitor keeps working.
Possibly, this and the 2 problems I had before are all caused by a problematic BIOS version. If you know which BIOS versions work for this model without causing trouble do not hesitate to tell me...
Thanks in advance!