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‎07-27-2023 12:36 PM - edited ‎07-27-2023 01:11 PM

HP Recommended
Product: HP Pavilion Gaming - 15-ec1467ng

Hello people,

 

lately I regret buying this model when it was really new on the market - I did, cause I am a fan of Ryzen CPUs - because of all the child-diseases the notebook brings along.

 

Now the laptop randomly freezes with a black screen (no bluescreen or error message). The second monitor is still showing a picture (after reconnecting too), however, I can not move my mouse there. I then have to hold the power button until the notebook shuts down completely because I can't do anything else. As a consequence, of course the following error occurs:
event id 41.png

 

 

 

 

I guess, this is some kind of graphics/display problem, as the second monitor keeps working.

 

Possibly, this and the 2 problems I had before are all caused by a problematic BIOS version. If you know which BIOS versions work for this model without causing trouble do not hesitate to tell me...

 

Thanks in advance!

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