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HP Recommended

The same problem, this is a manufacture defect and HP does not give a 

 

edited

1 REPLY 1
HP Recommended

@ariannit, Welcome to the HP Support Community!

 

Does this happen when you play games or watch HD videos?

Also, check for any applications in the task manager that are over-utilizing the CPU

 

For now, let us try these steps:

 

Install updates using HP Support Assistant

  1. In the search box, type and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Check for any pending Windows update. If the issue persists, proceed to the next step.

 

Let us run a test on the hardware components of the PC

 

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

3. Perform System Test > Quick test. Share the result

 

For more info on reducing heat in a PC, refer to this document.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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