HP Pavilion 15 goes to sleep with screen off. Doesn't wake up unless hardware reboot

[conil]

Hello, I have the default settings for power management. At random times, laptop goes to sleep. When I try to wake it up screen is black, keys do not respond either. Only the ON/OFF button after I press it for 10 seconds reboots the whole thing and everything I was working on before is is lost.

Is there anyway to check what the issue is? It came with windows 10 64 home and I used a key to unlock the pro mode. No other things have changed except updates from hp and microsoft. I am checking the event viewer but I do not know where to look

[praveen196]

@conil Welcome to HP Community!

I understand that the laptop will not wake up from sleep mode.

Do not worry. I will try to fix the issue.

Please follow the below steps: 

Step 1: Enabling the Keyboard in Windows 

Skip this step if the computer does not enter sleep mode or if the computer wakes unexpectedly. 

Follow these steps to enable your keyboard to wake your computer from sleep mode: 

1. In Windows, search for and open the Device Manager. 

2. Click the arrow next to Keyboards and double-click the name of your keyboard. 

3. If the Power Management tab is available, proceed to the next step. 

If the Power Management tab is not available, click the Change Settings button if it appears below the Device status box. The same Keyboard Properties window opens with the Power Management tab available. 

If you are prompted for an Administrator password or confirmation, type the password or provide confirmation. 

1. Click the Power Management tab and make sure that the box next to Allow this device to wake the computer is checked. 

2. Click OK, and then test to make sure that the keyboard can now wake the computer. If the computer still cannot wake from sleep mode, continue using these steps. 

3. For instructions on how to update the BIOS of your computer, see one of the following HP support documents: Updating the BIOS (Notebooks) 

For more steps, please Click here 

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