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HP Pavilion 20 all in one hard drive bad

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I have 64 bits  windows 10.  ran a test on hard drive  said short drive was out.  replace hard drive  but  said no hard drive  found  it a sea gate 250 gb  windows 10 on it  it a good hard drive because it work in my HP desk top just the  brand and gb is different  also had another hard drive it sea gate but has  windows xp on it  it wouldn't work I connect  it same as the one that bad  can someone please tell me  how to get  the all in one to accepted the hard drive   Will it not exchange to a sea gate ?   I thank you for any help  you can give me    BJ 

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HP Recommended

When requesting assistance, please provide the complete model name and product number (p/n) of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.

 

The above requested information can be found on the bottom , back or, side of your computer, or on the startup BIOS screen. DO NOT include your serial number.

 

hp label.png

 

Any hard hard drive should be able to work in your computer, provided it it is of the same interface type. After replacing the hard drive you may have to verify that it is seen by the BIOS.

 

After the hard drive has been replaced, use the HP Recovery Media that you created when you first setup the computer to return the computer to a factory like state. If you didn't create this media, the media will need to be purchased from HP Customer Support for a nomimal fee. This method may only be valid in the US and Canada. Contact customer support and see if you can request the media

 

If you have any further questions, please don't hesitate to ask.

 

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Frank

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thank you  thank you and thank you 

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