06-04-2011 08:44 AM - edited 06-04-2011 08:45 AM
which Windows 7 version ? 32-bit or 64-bit?
Please identify your notebook/pc with more than the series name .
Look at the base/rear/side of the notebook/pc at the barcoded sticker.
Post items numbered 1 and 2 on the following image. Your barcode may be slightly different but will still have the important imformation needed for us to help you.
###Do not post the serial number as it is personal information.###
Post the installed operating system version ( and whether it is 32 or 64-bit ) and whether the CPU is an AMD or Intel product
Not posting all of the information as requested will delay our responses and slow troubleshooting of the issue that led you to author a thread.
If your problem is solved , please click the Accepted Solution button
I am not an HP Employee, I am a volunteer posting here on my own time
06-04-2011 12:48 PM - last edited on 02-21-2017 01:56 PM by OscarFuentes
If you do not have the sticker pictured above, look at alternate ways to find PN and/or full model number tag as outlined here>> Locating Model Number
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06-04-2011 02:06 PM
Give these drivers a try:
11-26-2013 08:32 AM - last edited on 04-20-2016 10:35 AM by OscarFuentes
I saw your post looking for drivers. I will be happy to assist but I need more information then what you have provided. What is your product number? What operating system are you running? What drivers are you looking for?
Find your product number on a notebook:
Finding your OS:
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02-19-2014 11:00 AM - edited 02-19-2014 11:02 AM
serial # CND 839 16 PF
mODEL pAVILION DV6748US Pavilion entertainment
I had vista and upgraded to Windows 7 ( 32 bit)
It states that I need 2 base sytems device and a coprocessor.
Where do I find these.
02-19-2014 12:26 PM
You need these two drivers for your dv6748us:
- HP PCs Forgot the Sign-in Password (Windows 10)
- Downloading or Updating Software and Drivers for HP Computers
- HP PCs - Sleep and Hibernate Issues (Windows 10, 8)
- HP Notebook PCs - Overview of Recovering or Reinstalling the Operating System (Windows 10, 8, 7, Vista, XP)
- HP PCs - Updating Drivers and Software with Windows Update (Windows 10, 8)