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‎10-28-2021 12:02 PM

HP Recommended
Product: HP Pavilion Gaming - 15-ec0043ax
Operating System: Microsoft Windows 10 (64-bit)

Hi

 

The latest windows10 update to windows 11 got interrupted and since then non of the recovery options are working. No getting any clue how to restore my laptop with the factory build OS. There is no hardware issue.

3 REPLIES 3

‎10-28-2021 12:12 PM

HP Recommended

Hi:

 

Use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10) | HP® Customer Support

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‎10-28-2021 12:33 PM

HP Recommended

This model is not supported for HP Cloud recovery

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‎10-28-2021 12:36 PM

HP Recommended

Then you will have to clean install W10 by making  bootable USB installation media with the Media creation tool from the link below.

 

Download Windows 10 (microsoft.com)

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

 

HP Pavilion Gaming 15-ec0000 Laptop PC series Software and Driver Downloads | HP® Customer Support

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