HP Pavilion Gaming - 15 freezes frequently

[Paolo_Enmanuel]

Hi, my  HP Pavilion Gaming - 15-dk0xxx , 16 gb ram, Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz, frequently freezes and force me to restart it during any type of activities, not only when I'm stressing it with gaming or work programs like cad or 3d modeling, but sometimes it happens also when I'm just surfing the internet. I tried with programs to clean the pc, to update softwares and drivers, but actually it is a problem that goes on since I bought the product and never stop. Maybe somebody is used to this type of problems and can help me? thank you 

[praveenbv]

Hi@Paolo_Enmanuel,

I understand you have freezing issues with your PC.

Don't worry I'll try to help you out.

Did you make any hardware or software changes on your PC?

Try updating the BIOS and chipset driver on your PC and check if it helps.

.Updating the BIOS  & Windows updated

You can try updating the drivers using HP support assistant.

Refer this article to know more information about using HP support assistant.

If the issue still persists after trying out the steps try the steps recommended below.

Use the steps in this section to help find the cause of the lockup:

Disconnect all devices to the PC with the exception of keyboard and mouse and/or monitor required for minimal use.

Remove any discs from the CD/DVD drives.

If Windows becomes active again, clean, repair, or replace the disc. Troubleshooting is complete.

If the lockup persists, continue troubleshooting using these steps.

While holding down the Alt key on the keyboard, press the F4 key to close the application.

If Windows becomes active again, the problem is related to an application. Save your work and restart the computer. Remember the name of the application that stopped responding or caused the error. Update or remove applications that continue to lock up. Troubleshooting is complete.

If the lockup persists, continue troubleshooting using these steps.

Press the Ctrl+Shift+Esc keys to open Task Manager.

Review the list of applications under Processes and look for applications that have stopped responding. Make a note of the names of those applications or programs.

Select an application that is not responding, and then click End Task.

A Microsoft Windows error message might appear: Windows Explorer has stopped working. Windows may check to see if there is a solution for the problem or prompt you to close the program. Or, if you see If you can’t see the taskbar and desktop icons, press Windows key and type Explorer….”

If you can’t see the taskbar and desktop icons, press the Windows key and type Explorer in the field and click OK to restart File Explorer.

Continue clicking End Task for applications that are not responding until all unresponsive applications are removed from the list.

Refer to this article to further troubleshoot lock up or freezing issues with PC

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Have a great day! 

[723041]

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[phillmobile]

 I have the 17 inch version and it freezes several times a hour and looses all the work, i have paid for extra support but there is no information anywhere on how to communicate with a human being, just automated messages, only had the laptop 6 months use for 2 hours per day.

Done bios hardware tests several times as well as full re installs, only thing is if i run from a ubuntu usb it works fine all day so it must be hard rdive system also a clue is that after the restart the keyboard lights are not on.