HP Pavilion Gaming Laptop has started swicthing to battery on it's own even though it's plugged in

[neager543]

And this of course pooches its performance because in games it stalls the frame rate drops and it has extremely poor response. Can i fix this?

I've never had this problem before, it's about 2 years old and it seems to have started since the last OS update.

HP Pavilion Gaming Laptop 15-ec0xxx
Operating System: Windows 10 Home 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)
Processor: AMD Ryzen 5 3550H with Radeon Vega Mobile Gfx (8 CPUs), ~2.1GHz
Memory: 8192MB RAM
Available OS Memory: 6022MB RAM

I hope that information is good enough I can post more 🙂

Thanks in advance!

[Nirvana_95]

Hi @neager543 

Welcome to the HP Support Community. Thanks for bringing this to our notice. I see that your HP Pavilion Gaming Laptop 15-ec0xxx is switching to battery on its own even when the AC adapter is plugged in.

May I know if you are using the HP Genuine AC Adapter? Do you see any dirt or damage to the charging port or the charging pin?

You can also try connecting your AC adapter to a different wall socket without a surge protector. Also, if you have an alternate AC adapter, you can try that. 

Let's update the battery driver and check if the issue persists.

Press Windows key + X
Click Device Manager
Expand Batteries
Right-click Microsoft ACPI-Compliant System.
Choose Update Driver Software.

Make sure you are connected to the Internet, the check for updates.

Run Windows 10 Battery Diagnostics:

If your battery isn’t fully charging, the first thing you can try is the Battery troubleshooter in Windows 10.
Open Start > Settings > Update & security > Troubleshoot
Scroll down then click Power
Click Run the troubleshooter

Lastly, try updating drivers for your system and check if the issue persists. Here is a link that will help.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hi @neager543 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks! 

[Nirvana_95]

Hello @neager543 

We haven’t heard from you in a while, this post is with reference to the thread you had created with your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead!