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‎04-12-2021 09:05 AM

HP Recommended
Product: Pavilion x360
Operating System: Microsoft Windows 10 (64-bit)

My laptop was running very slow so I decided to go in and restart it. It is now stuck on the blue screen that says restarting with the dots going on circles. Please help!!!! I have to join a client for virtual court in a couple of hours and the log in information is in my computer! 

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-12-2021 10:26 AM

HP Recommended

I went to the power icon on the left bottom corner where you can power off, restart or put computer to sleep. I clicked restart and it got stuck on the blue screen that said restarting with the white dots going on a circle. I ended up holding the power button for 20 seconds and my laptop finally shut off. I was able to power it back on successfully. Thank you though!

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4 REPLIES 4

‎04-12-2021 10:10 AM

HP Recommended

@Katiebug5782 

Restarting can means lots of different things -- so please tell us specifically what you did to restart the laptop.



I am a volunteer and I do not work for, nor represent, HP
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‎04-12-2021 10:26 AM

HP Recommended

I went to the power icon on the left bottom corner where you can power off, restart or put computer to sleep. I clicked restart and it got stuck on the blue screen that said restarting with the white dots going on a circle. I ended up holding the power button for 20 seconds and my laptop finally shut off. I was able to power it back on successfully. Thank you though!

Was this reply helpful? Yes No

‎04-12-2021 10:27 AM

HP Recommended

I went to the power icon on the left bottom corner where you can power off, restart or put computer to sleep. I clicked restart and it got stuck on the blue screen that said restarting with the white dots going on a circle. I ended up holding the power button for 20 seconds and my laptop finally shut off. I was able to power it back on successfully. Thank you though

Was this reply helpful? Yes No

‎04-12-2021 11:25 AM

HP Recommended

@Katiebug5782 

Sounds like it was stuck on a Windows Update -- but glad to see it is working, again.



I am a volunteer and I do not work for, nor represent, HP
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