HP Pavilion Power 15-cb037nl freezes randomly programs

[Balthus89]

I was using my laptop during the last few days, but whatever I open up a window for navigating through my files or even a simple browser, all the programs stop working! I tried to open the Task Manager, but even the new opened task manager window becomes freezed! So, I decided to perform a Test, with the following result:

Battery Check : Primary - OK (0) 
Primary: Logic State - OK (0), Charge State - OK (0)
Processor Check : PASSED 
Wireless Module Check :. PASSED 
Hard Drive SMART Check : PASSED 
Hard Drive Short DST Check : FAILED

FAILURE ID : Q4UDXX-9699LT-MFPW3G-60SW03 
PRODUCT ID : 3YD42EA#ABZ
Hard Drive I - Secondary HDD Bay' 

 Any advice or suggestion?

[Balthus89]

UPDATE: I performed a chkdsk on both drives, C and D. The first one doesn't report any error, while the execution of the check disk command on the secondary drive prints the following line: Unspecified error occurred (766f6c756d652e63 470).

[sandytechy20]

@Balthus89

Welcome to HP support community.

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.