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Locked

‎08-12-2019 05:37 AM - edited ‎08-12-2019 05:38 AM

HP Recommended
Product: Pavilion 15-cc104no
Operating System: Microsoft Windows 10 (64-bit)

I have a HP Pavilion that started to ask for a Administrator or Power On Password on startup (blue box on black screen) after Windows 10 did an automated update.  I don't have a power on password and was never asked for one before the update.

 

I downloaded the USB BIOS file from HP website and booted with Windows+B+Power

 

The laptop then performed a USB BIOS update. It restarted several times during the process - then I was back to the blue box asking for an administrator or power on password.

 

Why is the default BIOS file form HP asking for a power on password?  This is before the OS even starts to load

 

 

1 REPLY 1

‎08-12-2019 09:01 AM

HP Recommended

@dicky96

 

 Thank you for using HP Support Community.

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

I work on behalf of HP
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