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Locked

‎08-04-2021 12:12 PM

HP Recommended
Product: Pavilion g6
Operating System: Microsoft Windows 8.1 (32-bit)

I’ve had this laptop for several years and I haven’t used it in a while so I don’t remember the password. When I try factory reset it said “Unable to reset your PC. A required drive partition is missing.” I then tried to reset my password online, as that’s what it told me I could do after I tried an incorrect password, but even after resetting the password it still says it’s incorrect! I do not have the recovery disk.

Category:
1 REPLY 1

‎08-04-2021 01:26 PM

HP Recommended

Hi,

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards. 

I work on behalf of HP.
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