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HP Recommended

My great Aunt passed away and I have been given her computer.  It's a HP Pavilion All in one, R025XT is the model number.  I'm not sure which Windows OS it's currently using. 

The problem I'm having is when it starts I can't login to her profile, or the admin profile, as I don't have her password and have no way to reset the password.

I don't currently have access to a second computer, only my cell phone.   Can anyone help me with this?

3 REPLIES 3
HP Recommended

Order a HP factory USB recovery kit for the PC from this vendor at the link below:

 

Computer Surgeons - Windows 10 Home Pro Recovery Kit Part Number L36341-001 For PavAiO PC Model Numb...

HP Recommended

Is that the only option?  I ask because I came across this video on YouTube while researching this issue-

 

https://m.youtube.com/watch?v=Z5e7XZcsbnE

 

Is this something that could work or no?

 

And thank you very much for the help and advise, it's greatly appreciated .

 

 

 

HP Recommended

You're very welcome.

 

AFAIK, that is your only option, but feel free to try the video found or any other tips that may be out there.

 

Our forum rules prohibit providing assistance with bypassing passwords.

 

Rules Page - HP Support Community

 

4.d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.