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HP Recommended
HP 15-au030wm
Microsoft Windows 10 (32-bit)

The Power button on my laptop is not working properly. I push the button and the light blinks then goes out and nothing happens. I noticed this yesterday and I finally got it work after many tries of holding the button down, leaving it alone for a few minutes then just abrubptly pushing the button once. Today I am having the same problems. 

 

Again, It it finally works after I try all of those things then leave it alone for 10 minutes, but I don’t understand why it is giving me problems. Maybe my power button is going out? 

 

I don’t know if this has to do with it, but my computer only charges when it is shut off. This issue happened about 3 weeks ago. The laptop is only 2 years old and I have already had to send it in once last year for hard drive issues. 

1 REPLY 1
HP Recommended

@Tredmon

 

Welcome to HP forums.

 

This look's like a mechanical failure.

 

In this case, I'd request you to speak to the support team for further assistance. 🙂

 

1) Click on this link - http://www.hp.com/contacthp/ 

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

Fill the web-form and proceed further.

 

Feel free to reach out if need any other assistance.

 

Thanks,

Barachiel
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.