HP Pavilion x2 10-n200nl charging (?) problem

[Riccardo_M]

@sandytechy20

Good morning,

I am sorry to bother you again, but my PC is having again the battery problems, with the same modalities as last time.
After I updated the BIOS it worked fine for more than two weeks, but last week it started again to give me exactly the same problem with the black screen and the red battery picture.

Again, I doubt that is an actual battery or charging problem: when it works it can go for the whole day without any problem at all, but from time to time, even when on, the charging led flashes red and the battery icon shows a blinking red sign , "asking" immediate charging...but within a couple of minutes the battery is again at 100%. So, again, I believe is more a software than a hardware problem.

Do you perhaps know any other method to solve the issue?

Thank you in advance, I will be waiting for your kind answer

[Izzino]

Hi Riccardo,

I have same issue with x2 10-n200nl. Sometimes tablet does not start and shows me a black screen with battery. AC led is always red, also with 100%.

As you say, there is no apparent logic in this procedure: sometimes does't start and AC led is red, also after housr and hours with charged connect. Then, without reason the  lgiht become white and I can boot with full battery and I can use it for many days and this problem does not appear.

I  try all: Hardreset with power button, bios upgrade, rewrite bios at start with power and up/down volume pressed without  andy success. Battery is ok, when it start is full at 100% and does't discharge quickly ( I can use for 8h) and also the charger is ok. I have check battery with Bios and with HP windows tools and is ok.

In the last days I don't fully charge battery and seem better for now.

I hope HP can help us to fix this annoying issue! I spend a lot of time to swith on\off everytime.

Have a nice day,

Marco

[Riddle_Decipher]

@Izzino

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

As I Understand there's a charging issue within the HP Pavilion x2 10-n200nl,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Have you attempted to check with an alternate adapter?

Did you follow all the steps mentioned on this thread?

If you have updated the bios from the HP website and yet the issue persists,

I recommend you reinstall the battery drivers:

Unplug the charge and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager, 

Restart the computer and the issue should be fixed.

If the issue persists, please Contact HP to set up a hardware service:

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[Rheckz]

My hp pavilion X2 detachable won't open.and also did not chrging?

[DavidSMP]

Hi @Rheckz,

Good Day. A warm welcome to the HP community. I reviewed the case relating to issues with the computer not charging and booting. I will be delighted to assist you here.

Superb description and terrific observations made before posting. Kudos to you for that. 🙂

To assist you with accurate information I would require more information regarding this.

• Did this happen after a power surge or outage?
• Does it work with the charger connected to it?
• Are there any lights by the charging port the power button or the keyboard?
• Please let me know the complete model# of the computer with the operating system used?

For a start, please try these steps:

• Please perform a hard reset on the computer from this link: http://hp.care/2nwQ054  and check again if the computer powers on.
• If it does not please try with a different charger if possible by checking with a local Best Buy or Staples technician just to connect and check if the computer powers on.
• Don’t buy a replacement charger.
• Please try different wall outlets also. For further assistance please try all the prescribed steps that best match your issue from this link: http://hp.care/2h5K8h9 and follow the guided troubleshooter first.

Here are some options from the troubleshooting link. Please select the best option that matches your current issue and follow the steps mentioned in it.

• Try this first: Use the HP Guided Solution
• LED lights blink but the computer does not start
• The computer starts, but the display is blank or unresponsive
• The computer does not receive power (no noise or lights)
• Troubleshooting other issues with computer not starting

If it still fails to power up or charge the battery then please contact Hp phone support to get the computer serviced.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.
• If you have only issues only with the battery not holding a charge: then follow all the prescribed steps from this link: http://hp.care/2h5Y36Z and check if the issue gets corrected.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂 Please reach out for any issues and I'll be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

[Tynaarlo]

I have the same problem.

I opened the machine and measured the battery voltage.

In spite of the blinking charge  warning signal  the voltage was 4.33 Volt. ( Nominal voltage is 3.8 V)

So the battery was severely overloaded.

I took a small lamp to discharge the battery.

When under about 4.0  Volt I could start up the machine.

Conclusion:  the system measures the voltage and compares it to a standard value. ( e.g. 3.85 Volt)

When the difference is too much   the charge warning goes up and the machine won't start.

This  voltage difference useually  is negative. e.g. 3.7 V

But  if the difference is positive  e.g 4.0 V the system thinks the battery is empty too.

I think the charging control ( overload protection)  is defective.

As this is on the motherboard  it is  almost impossible to repair it.

The original HP charger  has a nominal voltage of 5.25 V ; that is 0.25 V over the standard value.

It is loading very fast but overloading very fast too.

 I use a standard USB charger now  ( 5.00 Volt)

It takes a longer time to charge but the overload problems  are gone.

Updating the BIOS did not solve the problem.

[RizHard]

Hi,

I have the same problem.

Can you give me the technical specifications of your battery charger? Does your hp x2 have the type C usb connector? Thank you so much. 

[Harvey_Pr1ce]

I think the best course of action on this occasion would be to bin the laptop in question.

Kind regards,

[Tynaarlo]

Yes it has a C connector.

I used a simple chrager from a telephone with USB  A connetor.

In my motorhome I use a 12 V charger.

I  bought a separate cable with USB C at the other end.

The charger has an open voltage of about  4.95 volt instead of the HP which has 5.25V

On the HP x 2-10  I downloaded  the program Battery Mon.

It shows you the actual voltage of the battery.

When the voltage is over 4.1 volt the problems begin.  When you switch on the computer with such  an overloaded battery the systems says the battery is empty!!!

With the HP charger you get the overload situation within 3 hours.

But even with the simple charger you can not avoid the overloading.

In the meantime my HP x 2- 10 got more problems. ( sudden switching of and  reboot)  

I think about buying a new one  but no HP.