HP Pavilion x2 Detachable 10-n141nf not charging when on

[HTRInformatique]

Hello,
I have an HP Pavilion x2 Detachable 10-n141nf tablet that has a strange problem.
The tablet works well, no worries, on the other hand it only charges when it is switched off.
When the tablet is on, it does not charge and Windows 10 Home x64 2004 does not detect that the charger is plugged in.
I reinstalled Windows 10 on it, everything is up to date, Windows, applications, drivers, and BIOS.
The charger and the battery are new and original.
I've tried going to Device Manager and removing everything battery related and restarting, but nothing.
Thank you in advance.

[praveen196]

@HTRInformatique Welcome to HP Community!

I understand that the HP Pavilion x2 Detachable 10-n141nf not charging when on.

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

If the product not under warranty there will be a charge for the support.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

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