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‎09-17-2017 11:49 PM

HP Recommended
Product: HP Pavilion x360 14 inch
Operating System: Microsoft Windows 10 (64-bit)

This problem is coming everytime I am trying to update my windows to the newest build. Bought this laptop 3 days back and had to reboot the system twice through HP's help. I was told this problem is being faced by a lot of people recently and was told to disable my windows update but not given any time frame when the problem would be resolved. 

 

HELP required. 

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-17-2017 11:55 PM

HP Recommended

HP has just issued a patch to address this issue.Wait 5-10 minutes for black screen to move on to desktop and install the patch.
Patch download:
http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

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2 REPLIES 2

‎09-17-2017 11:55 PM

HP Recommended

HP has just issued a patch to address this issue.Wait 5-10 minutes for black screen to move on to desktop and install the patch.
Patch download:
http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎09-18-2017 01:25 AM

HP Recommended

Intially there was a white screen that came but the desktop loaded immediately after that.

 

Will use it over a couple of days and see.

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