HP Pavilion x360 Laptop - 14-dh2011nr - Brand New

[liz_van]

I bought this laptop back in January 2021. I have been using it daily without any issues. I shutdown my laptop last night and when I turned it on this morning it stated I do not have a hard drive installed. Please Help! 😞 How can this be?

[WAWood]

@liz_van 

According to the HP specs, your model does not have a hard drive; instead it has an SSD -- and this message indicates the SSD is failing.

So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the Disk Drive: http://support.hp.com/us-en/document/c00439024

If not, to check the HDD you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.

Please note that if your model has an SSD instead of an HDD, these diagnostics might not work properly.