HP Pavilion x360 convertible won’t charge or light up or turn on

[Kaleb37]

My laptop died and won’t turn back on. I’ve plugged in my power cord and the light won’t come on at all. The cord itself is working I’ve tested it. The power light won’t come on and the charge light won’t come on. It is a pavilion x360 convertible and doesn’t have a removable battery. How do I get it to charge and turn back on?

[Anand_Andy]

Hi @Kaleb37,

Welcome to the HP Support Community

I understand you are facing a power-related issue with your HP Pavilion x360 notebook PC. Not to worry I will help you to get a resolution to resolve the issue.

Lets' try the below steps:

Crisis BIOS Recovery

1. Turn off the computer, and then connect the power cord.
2. Press and hold the Windows key and the B key at the same time, and then press and hold the Power button for 2 to 3 seconds.

1. Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.

• If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. If the screen still does not display, your computer might not support the feature or there is a hard drive issue. Continue to the next section to Recover the BIOS using a USB recovery drive.
• If the Power light turns off, the Power button was held too long. Repeat the previous steps, making sure to hold the Power button for only 2 to 3 seconds.
• If a BIOS recovery message repeatedly displays, continue to the next section to Recover the BIOS using a USB recovery drive.
• If a message that the computer improperly shut down or a boot problem is detected displays, follow the on-screen instructions to resolve the error.
• If Windows starts, update to the latest BIOS version. Go to HP Notebook PCs - Updating the BIOS for more information.
  The HP BIOS Update screen displays and the recovery begins automatically.

If the issue persists, then please follow the steps mentioned on these documents: HP PCs - Computer does not boot or start & HP Notebook PCs - Battery does not power notebook or hold a charge
 

Hope this helps! Keep me posted. 

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