HP Pavillion 14 won’t start Windows

[Anna524]

Hello I have a HP Pavillion 14 with Windows 11 (prod id: 286Z5EA#ABU.

Recently I had to take out my ssd disk to copy my data because of a problem. 
After the problem was resolved I put back the ssd disk but the laptop could not load windows. I also cannot do system restore  or reset. Everything fails. 
the first thing I see in the screen is :preparing automatic repair (which fails) 

I would be grateful if you can help please 

many thanks Anna

[Sneha_01]

Hi @Anna524,
 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

May I know if the laptop is booting to the F9?

If yes, it looks like we need to reload the OS. We can perform HP cloud recovery that should help.

Prepare your computer for system recovery before you download and install the HP Cloud Recovery Tool.

• Back up your files. See HP PCs - Back up your files (Windows 11, 10).
• Set aside one to four hours for the recovery process. The recovery time varies depending on the network and USB flash drive.
• Make sure that you have a computer with an active internet connection. For best results, an Ethernet connection is recommended. Do not disconnect from the internet or Ethernet during the process.
• Make sure that you use an AC power connection to the computer during the process. Do not disconnect from AC power during the process to avoid recovery failure.
• Make sure that you have a blank USB flash drive with a minimum of 32 GB.
• Make sure that your computer has a minimum of 20 GB of free disk space on the Windows partition.
• Do not use an external hard drive. The tool does not work when downloaded to an external hard drive.

If all the criteria are met, please follow the steps mentioned below:

Download and install the HP Cloud Recovery Tool

Run the HP Cloud Recovery Tool

You can find detailed steps mentioned in this link
 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[Anna524]

Hello Rachel thank you for your reply . I am not sure if I understand ‘booting to F9’ means.thank you

[Anna524]

I think I have got the answer to my question and I will get on with your suggestion

[Sneha_01 · Accepted solution]

Hi @Anna524,

Welcome to HP Support Community.

Thank you so much for your response. Please let us know if this helps.

Is there anything else that I can help you with today?

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Rachel571 

HP Support