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gonggirl Student
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HP Pavillion 15 Notebook PC2170 Does not boot Windows - 2 years old

Pavillion 15 Notebook
Microsoft Windows 8.1 (64-bit)

Hi, My Hp Pavillion is only 2Years and 2 months old (not very old at all) but suddenly it will not boot into Windows, it freezes at the HP logo screen, it boots to a HP logo screen then goes to another HP logo screen then freezes. I cannot get into safe mode.  I have got into the Hp diagnosis screens and I have ran tests on everything and everything has Passed.

I did a hard reset, still froze.

I removed the memory cover, took it out and placed it back in, still nothing.

Every time I try and reset it, it says Administration Privileges is needed, but there are no administration privelges on this computer.

There are no restore points.

I ran chkdsk through the command prompt and got no errors.

I tried to run sfc: scannow but I got that their was something pending and it could not do it.


The notebook is: HP Pavillion 15 Notebook 2170

AMD A6-5200 APU processor


Can anyone computer whizz out there shed some light on this problem please, thank you.

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HP Pavillion 15 Notebook PC2170 Does not boot Windows - 2 years old

When requesting assistance, please provide the complete model name and product number (p/n) of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.


The above requested information can be found on the bottom of your computer, inside the battery compartment or on the startup BIOS screen. Please see How Do I Find My Model Number or Product Number? for more assistance locating this information. DO NOT include your serial number.


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If you have any further questions, please don't hesitate to ask.


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