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‎05-24-2021 10:49 AM - edited ‎05-24-2021 11:05 AM

HP Recommended
Product: HP Pavilion
Operating System: Microsoft Windows 10 (32-bit)

Hello! My HP Pavillion computer has been running a factory reset since Saturday Night and it is Monday afternoon at 11:48.  It is moving but extremely slow. I am not sure if it is a 32 bit or not but I do know it is Windows 10.  It looks like it keeps starting over…

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1 REPLY 1

‎05-24-2021 11:38 AM

HP Recommended

Hi,

Most likely there is a hardware problem such as the drive

Try performing hardware diagnostics at boot and see if there are any failures

Turn off the PC by holding the power button until complete shutdown.

Turn on the PC and repeatedly press ESC until startup menu appears.

Press F2 to enter diagnostics.

Try performing the system test and see if there are any failure ids.

 

Also provide the exact model or product number

model

 

Let me know,

David

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