HP Pavillion Gaming 15 Doesnt shut down properly

[dlnkrg]

Hello HP.

Since a 2 days my Laptop doesnt shutdown properly.

A few Weeks ago i build in a hdd 240GB wich works fine so i dont think that could be a Problem.(or could it?)

I tried reinstalling, fresh Windows 10 but that didnt work.

I also found out that after the fresh installation the first shutdown works "fine" (a bit slower than a week ago, but it shut down). But after booting up fidling with explorer a bit and shuting it down it seemed it was back in this "I Dont Shutdown" thing.

I mean everything seems to turn off except the Power Button lights (green), Screen turns off, i can hear the HDD stops spinning. Feels like everything is off except the Powerlight.

Also i should mention that at no point i installed Software, changed Systemfiles or Deleted something 

I also did a msconfig check and it said that everything seems fine.

[Dragon-Fur]

@dlnkrg 

It might not be the following - it only takes a few minutes to check.

Try / Consider

General - Connection

First, Restart everything, including the router.

Check the router logs - make sure your computer is connected to the SSID / network that you expect and that the bandwidth (if wireless) is correct for the hardware.

================================================================

Switch off / on Fast Start

Settings   > System > Power and Sleep > Additional Power Settings >

Choose what the power button does >

Click Change settings that are currently unavailable >

Remove Check (clear box) Turn on fast startup (recommended) >

Save

Close programs (browsers, games, email, etc) and close any open windows

Windows key + X + A (opens Cmd prompt as Admin)

When the command window opens, type / paste the following command and hit Enter:

shutdown /s /t 0

• Wait for the computer to shut down completely (a few seconds)
• Boot the computer > Log in > Wait around for a couple of minutes (yes, wait, do not rush) >
• Try shutting down the notebook from Windows key > Power

Optional > Switch ON the fast startup setting

Dragon-Fur NOTE:

• Business Notebooks > Fast Boot setup may be enabled / disabled in the BIOS

Shut down the workstation > Power on, immediately tap-tap-tap F10 to enter the BIOS >

Advanced > Boot Options >

Check / Uncheck Fast boot > Save and exit

================================================================

Task Manager / Resource Monitor

Another place to check - you have likely done this -

Check what is running just before you are ready to shut down the system.

Use the Task Manager to give a "one over" to which applications are still running, for example, and check the performance and details tabs.  Sort by CPU (for example) to see if anything sticks out as a resource hog.

Check to see if anything that you think should Not be running is still hanging around in the process lists.

================================================================

and / or

Check to see whether the Reliability Report can tell you anything interesting.

Reliability Report

Although this cool reporting tool has been around for quite a while, it might be overlooked because it is hiding in an unlikely spot in the Operating System.

Windows 7:

Control Panel > set icon view > Action Center

Windows 10:

Control Panel > set icon view > Security and Maintenance >

Under Maintenance > Open the Drop Down Menu >> Click on View Reliability Report

Method to start the Reliability Report software using Command Prompt

Open Admin cmd prompt

Windows key + X + (then) A

Type the command, followed by the "Enter" key

perfmon /rel

________________________________________________________________

Create Reliability Report Shortcut:

Navigate to C:\Windows\System32

Right-Click perfmon.exe > Send to Desktop

Right-Click on shortcut in Desktop > Properties >

Add “ /rel” to target line (space in front of /rel):

Target (path) = C:\Windows\System32\perfmon.exe /rel

Tab General > Change name as desired

OK

================================================================

Some Additional Check Points:

• Windows Updates
• HP Software and Driver Updates (HP Support Assistant)
• Event Viewer

================================================================

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Pavilion Gaming - 15-ec0405ng

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" to help others find it.

[dlnkrg]

sadly none of these Points seemed to help 

[Dragon-Fur]

@dlnkrg 

If you are sure the hardware is healthy and working together as expected,

then I would guess you want to reload Windows again.

Assuming the system ever did shut down properly after the addition of the new HDD, then "something" appears to have changed.

Run the hardware tests to make sure the hardware is still working as expected - adding the drive should not have upset the entire component stack but maybe it is time to check.

When you are satisfied the system is healthy, consider reloading Windows 10.

References

TKB Article contributed by HP Wes_notebooks 

Testing for Hardware Failures

For the Recovery

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7)

OR

Microsoft - Download Windows 10

Notes

If necessary, use a different computer to make the bootable installation media.

If your computer came with Windows 10 installed, the product key is embedded for that Windows 10 type.  When asked for the Product Key, select "I don't have a product key" and W10 will install and activate using the internal key.

After Windows 10 is installed, update your HP Drivers.

Consider updating the BIOS manually, that is, download-save-install the update for the BIOS.  Only update the BIOS when the computer is connected to AC power during the entire update process.

Other Updates...

If you intend to use the HP Support Assistant to update your software and drivers, the latest version of HPSA appropriate for your computer can be downloaded and installed from the HP Support Assistant website.

Website / Information / Video / White Paper / Download

HP Support Assistant

Your Software website

Software and drivers for HP Pavilion Gaming - 15-ec0405ng

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" to help others find it.